The use of BI software in Swedish municipalities - The path municipalities take from adopting BI to actual use of BI

Sammanfattning: Business Intelligence has been growing fast the last two decades and more organizations are seeing a need of BI software to analyse data and make fast and accurate decisions. Public sector and municipalities have also adapted to this trend and implemented BI in their organizations. It is claimed that public sector tends to be slower and more resistant when adapting new technology. The purpose of this study is to evaluate the path Swedish municipalities take from adopting BI to actual use of BI and to show where it adds value in a municipality. The results show that all Swedish municipalities have BI software in place and the adopting process is slower because of laws and regulations delaying the procurement process. Once the software is in place, the value added is quite similar to the private sector. Though it is clear that most value is added to HR (Human Resource) and finance, and there is also a pattern of need in elderly care and school. Findings also show that Swedish municipalities have had BI for quite a long time already and Swedish municipalities are exceptionally good at BI compared to other countries.