Digitalisering och kunskapshantering : En studie av redovisningsbranschen

Sammanfattning: Digital tools like Big data and Artificial Intelligence will have a more important element in the accounting industry and in order to utilize the tools in the organization, employees need to develop their knowledge in order to interpret and analyze information. In the study we investigate how organizations work with knowledge management in regards to how digitalisation affects the industry. The knowledge that exists in the organization can be divided into two dimensions; tacit and explicit knowledge. The dimensions are used to identify how organizations utilize the knowledge that exists in organizations and how it can be converted and made available to employees. The study was conducted through a case study based on qualitative data collected via interviews. The study shows that the common denominator was that all organizations stored explicit knowledge in digital systems. How the organizations worked with tacit knowledge varied and some organizations worked more actively and had the opportunity to exchange experiences or worked continuously with the exchange of knowledge through coaching. In some organizations, it was up to the employees themselves to identify and share their knowledge.