Den goda webbplatsen : – en undersökning om användbarhet med fokus på liseberg.se

Sammanfattning: Usability is a way to study how good a website is which is what our research builds upon. On a mission from Liseberg our purpose is to find out if their website liseberg.se is good from a user’s perspective. Our way of carrying this out where grounded upon a qualitative study through observations and following interviews with a number of participants. By compositing tools of method we have started with the theories descriptions of usability tests and we have also used the theories to be able to reflect around and to understand the results from the tests. To be able to get the best use of the theories we have put together a frame with important concepts which describes usability in a structure and concrete way. These concepts works as a starting point of our data collection. In observations and the following interviews certain usability problems with liseberg.se appear. These results then are put to analysis based upon theories and our own understanding of the subject. To sum up a description of what should be reflected upon and changed on a website, with liseberg.se as an example, is presented. We want to show what makes the good website.