BYGGLOVSPROCESSEN & DIGITAL EFFEKTIVISERING : En fallstudie av bygglovsprocessen i Västerås kommun

Sammanfattning: Purpose: This study aims to identify the problems and challenges within the building permit process specifically for new constructions, changes to existing constructions and extensions. Method: The chosen method for this study was literature study and a case study. Furthermore, the case study covered an interview with business coordinator Robin Eklund Olsson and a survey which was sent to people who has been involved in a building permit process. Results: The results presented shows how the municipality of Västerås handles the digitalization of the building permit process. An analyze of how digitalization can countermeasure the problems and challenges within the building permit process was presented. Furthermore, the results show how well the E-service is experienced by the users applying for a building permit. Lastly the results presented different kinds of suggestions for how to improve the building permit process in Västerås municipality.  Conclusions: The conclusions are that the building permit administrators in Västerås are well equipped with digital tools to handle the building permit process. Advanced studies of existing and potentially new digital tools will help increase the digitalization of the process for the building permit administrators.