User interface suitable for credit risk management

Sammanfattning: Graphical User Interface, which is known as GUI, is a way for a person to communicate and interact with a system through icons or other visual indicators. A well designed and intuitive user interface is critical to the success of a system since it encourages a natural interaction between a user and a system, thus conveying information more clearly and efficiently to the user.The aim of this study is to design and develop a user interface that is used in a financial technology company in their credit risk assessment process. The current user interface contains a visualization of an individual credit assessment flow together with a lot of data that is generated in the process. Some of the data is not properly visualized, which leads to confusion among end users.In order to optimize the user experience, a user-centered design approach was used combined with a heuristic evaluation. A new user interface was designed and implemented and according to the heuristic evaluation result, the usability was greatly improved. The new interface is able to help the company to visualize their credit risk assessment process in a better way and facilitate credit officers to make credit decisions. The result could also provide insights to other companies or organizations in presenting their data more clearly and effectively.