Pulsmätning – nya medarbetarenkäten? Pulsmätning och dess effekt på engagemang på arbetsplatser

Sammanfattning: To investigate the psychosocial work environment in organisations, employee surveys are often used as a tool to supply management with information on employees’ well-being, group dynamics and their experience based on the work environment. The purpose of the study was to investigate how the tool “employee pulse survey” is used in different organisations and what effect it has on the outcomes on employee commitment and sickness absence. The employee pulse survey is an unexplored version of employee surveys that measures different psychosocial factors, for example; commitment, motivation and leadership. The survey is carried out weekly, every other week-, monthly or every quarter of a year instead of the “traditional” employee survey that is distributed typically once a year. The respondents in the study came from three organisations in different domains, one leader and two employees from each organisation. The respondents were 30 to 50 years old and had a high education level. The data was collected from semi-structured telephone and face-to-face interviews with the nine participants, then transcribed, analysed and thematized. The study resulted in four main themes; pulse survey, participation, commitment and feedback with subtopics such as dialogue, leadership and employee survey. Our results show that the respondents experienced a higher amount of feedback and participation after the implementation of employee pulse survey, compared to “traditional” employee surveys. However, it is difficult to know and conclude if the experience of higher participation and feedback depends on the employee pulse survey, or if it depends on an already existing commitment from the staff and leaders in the organisations. No relation or effect could be seen to our variable sickness absence after the implementation of employee pulse survey, but this was also something that the organisations not specifically yet had analysed.