Artificial Intelligence in Swedish Law Firms From an Employee Perspective

Sammanfattning: The development of new technology is a continuous process that affects businesses and their operations. In present, we are in the midst of the so-called fourth industrial revolution due to rapid advancements in various technologies, such as artificial intelligence (AI). AI has turned out to be a reality for many business practitioners, where law firms are one type affected. Research show that the use of AI means new demands and opportunities for law firms, which in the end affect law firm employees. Through an abductive study with the use of semi-structured interviews, various law firm employees in Sweden have been interviewed. With the use of an extended Technology Acceptance Model this thesis presents findings that illustrate what causes law firm employees to develop acceptance towards the application of AI tools. Such acceptance is developed as a result of several conditions; 1. If the usage of AI tools result in time savings and quality improvements. 2. If the usage is effortless and the result produced by the AI tool is comprehensive. 3. If the risks with the usage are considered insignificant and if AI is considered a complement rather than a substitute of jobs. 4. If in-house R&D is conducted and hourly billing is avoided. 5. If homogenous and reoccurring agreements of large quantities exist. The importance of achieving employee acceptance when implementing AI in law firms is outlined in this study. This thesis informs and advices law firms in implementing AI by presenting factors facilitating the development of employee acceptance.