Intern kriskommunikation och motivation : en undersökande studie i hur mellanchefers kommunikation påverkar medarbetare

Detta är en Magister-uppsats från Högskolan i Borås/Akademin för bibliotek, information, pedagogik och IT

Sammanfattning: This study focuses on how internal crisis communications in organizations are affected by how people in a leading position, here middle managers, communicate with their employees. The theories used to discuss this phenomena are Motivating Language Theory with its three dimensions together with different leadership theories. The study was conducted in Sweden and the data was gathered through two digital questionnaires. Some questions had a set of answers to choose from, whereas some were open ended. This was in order to more deeply understand the reasoning behind the answers given. One questionnaire was aimed toward middle managers and one towards employees. However, both questionnaires studied the same variables. The study was conducted in several different organizations and questionnaires were distributed to a total of 276 people. In this study the following statements can be asserted: in a Swedish context meaning-making language is preferred for both employees and middle managers, but direction-giving language is still most commonly used.

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