Measuring and Visualizing Business Performance Indicators in Corporate Accelerators

Sammanfattning: The corporate accelerator Ericsson ONE, at the multinational networking and telecommunications company Ericsson headquartered in Sweden, is subject to this master thesis research. Within the organization, there was a need for a new business performance measurement system for indicating the performance and success of Ericsson ONE. The objective of this research was to find suitable frameworks and methods that can be applied when developing a customized business performance measurement system for a corporate accelerator. The goal was then to identify relevant measurements and Key Performance Indicators for Ericsson ONE to use and to visualize that data to communicate it to the users. This has been a qualitative study with ten conducted semi-structured, in-depth interviews with representatives from different departments at Ericsson ONE. Additionally, interviews were also made with representatives from an external accelerator program. The study has been following a three-step method for assessing and developing a business performance measurement system in a structured way. It resulted in a mockup of a dashboard where data for the new business performance measurements both can be collected and visualized. To ensure all important areas and perspectives of the organization are covered, the strategy performance management tool Balanced Scorecard was applied.