"Vi kommer hela tiden prata om människa plus AI" - En explorativ studie om artificiell intelligens inom strategisk kommunikationsverksamhet

Sammanfattning: The aim of this study is to contribute with knowledge regarding how artificial intelligence (AI) can be used as a tool for communicators, as well as what impact the use of AI will have on the field of strategic communication in Sweden. By using a qualitative interview method, we have captured the knowledge and speculations in this subject amongst four prominent professionals within the field of communications who also have knowledge and experience with AI. The results showed that AI can be used as a useful tool in a variety of communicational tasks including data collection, automatization of communication, curation and production of media content. AI implementation will affect strategic communications, as it will become more about the users experience and service design, as well as representing and creating trust for the organization. Coveted competencies within the field will be skills such as human interaction and strategic thinking, to complement the shortcomings of AI.