En analys av hur förbättringsprocesser kan bli en naturlig del i företagskulturen. : En studie av två förbättringsprocesser inom ett fallföretag

Sammanfattning: Companies competing in the global markets are constantly exposed to the market pressure regarding differentiation from competitors and contribute to development. To be able to create competitive advantages and handle the markets expectations, companies are required to develop both processes and employees. A well-established strategy is Toyota's methodology, widely used since Toyata is regarded being a market leader. Since many companies have difficulties achieving Toyota's success, Mike Rother developed the concept Toyota Kata, which focuses on how management can develop a transparent corporate culture of continuous improvements. Mike Rother considers that the concept Toyota Kata is applicable regardless of the industry, although research is limited regarding implementation of Toyota Kata in service businesses, since the majority of research and literature are based of manufacturing companies. The purpose of this thesis is accordingly to analyze how service businesses are able to create a corporate culture with improvement processes being naturally implemented. By comparing two real improvement processes and investigate how the implementation of Toyota Kata can enable continuous improvements in service businesses improvement processes, the purpose will be answered. The results show many improvement areas regarding the company's improvement processes. The recurring weaknesses in both processes are that they were not naturally implemented in the company, recurring problems, resistance from the coworker and inexplicit goals. The study conclude that Toyota Kata contributes to effective improvement processes. However, requirements are placed on the company’s commitment to create a new corporate culture. Toyota Kata can also be combined with Kaizen-workshop and PDCA, to achieve a greater impact. To deeply understand the implementation of Toyota Kata in service businesses, more studies have to be conducted in the field which is based on analysis of service businesses who has implemented Toyota Kata in their workplace.