Kugghjulets smörjmedel : Kommunikatörens funktion i en organisation
Sammanfattning: What does a communicator do? That's a question that's not too unusual for those who doesn't work like one to ask when a communicator present their profession. That's why following case study with qualitative interviews examines how a public administration in Växjö kommun perceives the profession. With four focus groups with different professions tries with the author to describe the concept of being a communicator and what communication means to the organization. It showed in the result that a communicator most parts work in the background. That a communicator is a "ghostwriter" if so prefers. The one who works as a communicator has a mission to be there for the whole organization to help the coworkers and the manager with the communication problems and challenges they may have. They help the organization and then become the lubricant to the cogwheels which may be similar to an organization. It's not just the organization that the communicator is supposed to be available for. They should also serve the audience that the organization may have. In this case the citizens of the county. The result showed that trust can be built up with the help of communication. Both internal and external. The responsible for the issue would stand up for himself. The communicator could help the responsible one with the communication but not the one to send out the message.
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