Ett digitalt ekonomiskt bistånd - De ”nya arbetssätten”

Sammanfattning: The purpose of this thesis is to highlight the experiences of social workers regarding the ongoing impact of digitalization on the administration of economic assistance within social services. The literature presented discusses how digitalization influences social workers and clients in the current workplace. Additionally, the study analyzes factors that have proven  particularly demanding for social workers in relation to digitization. The discourse regarding whether or not increased digitalization within social service is beneficial or detrimental is further explored by applying theories such as Lean and New Public Management (NPM), along with the theoretical concept of transparency.  The effects of digitalization on economic assistance introduce characteristics and conditions that align well with these two theoretical perspectives. The implementation of NPM and Lean has notably influenced working methods in the public sector, leading to the establishment of new standards and approaches in the field. Through the application of these theories, the thesis aims to formulate an opinion on whether digitalization constitutes a positive transformation in the nuanced tasks of social workers or if it represents a new challenge and increased workload. The thesis seeks to analyze and comprehend the role of digitization as either a facilitating factor for the work of social workers or as a new aspect that adds to the workload within the organization.