Sökning: "Per Kettis"
Hittade 1 uppsats innehållade orden Per Kettis.
1. Kundinvolvering vid tjänsteutveckling : En studie om bankers kundinvolvering i dendigitala tjänsteutvecklingen
Kandidat-uppsats, Karlstads universitet/HandelshögskolanSammanfattning : During the 21st century banks have been going through big changes due to both digitization and increase in competition from niche banks. Furthermore, there has been a decrease in customer satisfaction during the last decade. LÄS MER
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