Sökning: "what customers want"

Visar resultat 1 - 5 av 352 uppsatser innehållade orden what customers want.

  1. 1. Den värdebaserade vårdens upplevelse

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Ster Arafat; Christa Maria Raheb; [2023]
    Nyckelord :Value-based healthcare; healthcare; patient; caregivers; customer; Värdebaserad vård; sjukvården; patient; vårdgivare; kund;

    Sammanfattning : Syftet med denna studie är att undersöka hur införandet av managementkonceptet värdebaserad vård upplevs av vårdgivare respektive patienter. Vi vill även undersöka hur arbetet med värdebaserad vård påverkar kvaliteten av vården. LÄS MER

  3. 2. Service till nya generationens kunder : Hur kan dagens kundservice utvecklas för att möta kommande generationers förväntningar?

    Kandidat-uppsats, Högskolan i Gävle/Industriell ekonomi

    Författare :Kasper Karlsson; Johan Israelsson; [2023]
    Nyckelord :Kundservice; Servicegap; Generation Z; AI; Chattbotar; Kundfokus;

    Sammanfattning : This study aims to investigate the expectations and preferences customers within Generation Z have for service, as well as identify gaps between the expected and actual service. The study will further focus on future challenges for companies regarding service, when Generation Z becomes an increasingly large part of the customer base. LÄS MER

  4. 3. Understanding Sales Performance Using Natural Language Processing - An experimental study evaluating rule-based algorithms in a B2B setting

    Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

    Författare :Angelica Smedberg; [2023]
    Nyckelord :NLP; Sentiment Analysis; Ruled-based algorithms; TextBlob; VADER; Naïve Bayes; Machine Learning;

    Sammanfattning : Natural Language Processing (NLP) is a branch in data science that marries artificial intelligence with linguistics. Essentially, it tries to program computers to understand human language, both spoken and written. Over the past decade, researchers have applied novel algorithms to gain a better understanding of human sentiment. LÄS MER

  5. 4. Dashboard Design Proposal for Trionas TNE Editor using User Centred Design

    Kandidat-uppsats, Högskolan Dalarna/Institutionen för information och teknik

    Författare :Johan Frölander; Patrik Örjes; [2023]
    Nyckelord :Usability; User-Experience UX ; User-Centred Design UCD ; Dashboard; Dashboard Design;

    Sammanfattning : We have been working together with Triona AB to design a dashboard mock-up for their web application TNE Editor, so they can get a better overview of important information. A process with many steps is needed to gather information about Trionas customers, we want to reduce the number of these steps. Triona is an IT-consulting business. LÄS MER

  7. 5. Exploring the Emergent Servicescape of Unmanned Stores: A Constructivist Analysis of Unmanned Stores in the Age of Digitalization

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Gentrit Beqiri; Mathias King Lykkegaard; [2023]
    Nyckelord :Unmanned stores; Unmanned solutions; Servicescape; Customer-retailer interface; Digital strategies; Phygital strategies; Customer engagement.; Social Sciences;

    Sammanfattning : Unmanned stores are increasing in popularity as the prominence of digitalization is changing not only the customer-retailer interface but also the servicescapes of the stores. The current stakeholders within the industry are (1) tech-positive entrepreneurs that want to innovate the industry or (2) convenience-focused retailers adopting technological solutions to ease the workload. LÄS MER