"Hur ser verkligheten ut?" : Socialarbetare på individ- och familjeomsorgens (IFO) upplevelser av rutiner och riktlinjer kring hot och våld på arbetsplatsen

Sammanfattning: The purpose of this study was to examine social workers view on the implementation of routines and guidelines related to workplace violence. How it is prevented and their thoughts about how the routines and guidelines around this subject are working from paper to practice. Violence is a general problem, although it´s more pronounced in organisations with close contact with clients. Laws regarding workplace state that both employers and employees are obligated to see to that the prevention work is fulfilled. The essay aims to find out if this is working in the real life or what the problem could be if it´s not working. The research approach of this study is qualitative and four semi-structured interviews are used. The obvious results were that there are flaws in the staff's knowledge of their own guidelines and action plans. The staff perceived that the workplace offers training about workplace violence and that there are meetings revolving around this subject but nonetheless they felt insecure about what to really do if a situation of violence occurs. The social workers also admitted that none of them had read the documents for prevention work. Although the workplace has clear routines and guidelines, much more work needs to be done to engage the employees and make everyone work together.