Utbildning inom Business Intelligence : En kvalitativ fältstudie om utbildningsformer och utbildningsmaterial för BI-system

Sammanfattning: Business Intelligence (BI) is a subject that has risen under the last two decades. BI is collection of tools used to interpret data and represent it in an understandable way. The problem that exist within education in BI is the knowledge gap that exist between the necessary knowledge in both analytic and technical fields. The purpose of this study is to propose and discuss the ways BI-knowledge can be transferred to people that work in the BI-field. The study is based on research, interviews and the training opportunities that our collaborative cooperation presented. Throughout this study we interviewed three people, were all of them worked in the BI-field. Beside the interviews we also attended trainings opportunities in BI which were based on theory and demonstration of a BI-system. After the training, we performed a configuration of the BI-system, with the purpose of evaluating the knowledge we got from the training and give feedback regarding the configuration. To help minimize the knowledge gap that exist in the analytic and technical fields, we propose that you construct the education with the individual background of the participant in mind and use different education methods to help stimulate the necessary cognitive modes for better knowledge receptivity. After this study, we can conclude that one of the most important factors to have in mind when choosing learning methods with the purpose of education in BI, is to choose a method that contributed to the reflective side of the participants and combine theory with practical exercises.