Sökning: "Henrik Axelborn"

Hittade 1 uppsats innehållade orden Henrik Axelborn.

  1. 1. Topic Modeling for Customer Insights : A Comparative Analysis of LDA and BERTopic in Categorizing Customer Calls

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för matematik och matematisk statistik

    Författare :Henrik Axelborn; John Berggren; [2023]
    Nyckelord :Customer Insights; Natural Language Processing; Topic Modeling; Latent Dirichlet Allocation; BERTopic;

    Sammanfattning : Customer calls serve as a valuable source of feedback for financial service providers, potentially containing a wealth of unexplored insights into customer questions and concerns. However, these call data are typically unstructured and challenging to analyze effectively. LÄS MER