Indirekta belastningar och empatitrötthet : En kvalitativ studie om arbetsförhållanden inom socialt arbete.

Sammanfattning: Abstract Authors: Veronica Axeborg & Malin Devida Carlsson Title: Indirect strain and compassion fatigue- a qualitative study of working conditions in social work Supervisor: Roddy Nilsson Assessor: Rickard Ulmestig   High levels of sick leave can often be detected in social work, especially within the group of social workers that have contact and relationship building professions. Direct collaboration with clients requires that the social worker uses him or herself as a tool. On top of a heavy workload with complex cases that are time consuming and the pressure of getting tasks ready on time, these social workers are also exposed to an indirect workload when they listen to the suffering and pain of their clients’ problems. Compassion fatigue is a phenomenon and condition that can occur when a person repeatedly hears about difficulties without experiencing it for themselves.  The purpose of this study was to investigate social workers views and experiences with indirect strain and compassion fatigue and also how these phenomena are made aware of and handled or not handled in the workplace. This study consists of six semi-structured interviews with social workers that have a contact and relationship building profession. The results of the interviews are presented through prominent themes and analysed with Antonovskys theory of Sense of coherence.  Results showed that several of the respondents has experiences of indirect strain, sometimes so invisible they don´t notice or reflect over it themselves. Only one respondent experience compassion fatigue due to contact with clients whereas the others are aware of the existence of the phenomenon but do not suffer from it. Both indirect strain and compassion fatigue arises at times in workplaces but nothing structural is organised to prevent or handle the phenomena. Collegial support has proven to be the chosen way of dealing with it. A prominent conclusion of this study is that the direct workload and time pressure is what’s burdening in the social worker´s profession and that the line between the indirect and direct strain sometimes is difficult to draw. They often go into each other’s fields or become each other’s consequences.