Elektronisk signering : En studie om införandet av elektroniskt signerade protokoll i svenska kommuners verksamhet

Sammanfattning: Digitalization of the working flow is a developing area. Digitalization of a public authority’s working flow can lead to a more effective flow. The purpose of this study is to identify factors when implementing electronic signatures of the protocols in Swedish public authorities. In order to fulfill this purpose, a case study has been conducted at one municipality, interviews have been held with people from another municipality as well as three commercial suppliers of electronical signatures, and a literature study has also been made. A qualitative content analysis was made on the material from the case study and the interviews with a resulting list of important factors to consider when implementing electronic signatures to the protocols. The factors are: Security, laws, usability, cost, functionality in the system and long-term preservation. These factors have been examined more closely and the results from the examination show that these factors could be relevant to all public authority’s in Sweden who are about to implement electronic signatures. However, all the factors are not equally meaningful. Since the laws are essential for the use of electronic signatures, they have to be seriously considered. Security is closely related with the demands of the laws. Therefore the requirements of the law can be used to fulfill the need for good security. Other factors that are important are long-term preservation, cost and functionality in the system.