Sjuksköterskors upplevelse av triageprocessen på en vuxenpsykiatrisk akutmottagning : En empirisk studie

Sammanfattning: Title: Nurses´ Experience of Triage Process in the Psychiatric A & E Department for Adults Author: Miljatovic, Milos Department: School of Life Sciences, University of Skövde Course: Degree of Bachelor of Science in Nursing, Thesis in Nursing Care, 15 ECTS Supervisor: - Examiner: Brovall, Maria Pages: 23 Keywords: Triage, Nurse, Psychiatric A & E Department for Adults, Triage scale Background: In the beginning of 21st century some psychiatric A & E departments in Sweden have introduced triage process and psychiatric triage scales. The aim was to meet the growing numbers of patients with mental health problems attending psychiatric A & E departments, in order to shorten waiting and transit times. Aim: The aim of the study was to illustrate nurses´ experiences of triage process in the psychiatric A & E department. Method: Qualitative empirical study was conducted. Results: Three categories were identified: Triage process creates confidence, Obstacles in triage assessment, Possibilities for improved patient care through triage process; and six subcategories: Aid and support in having an assessment tool, Sense of comradeship, Getting possibility to take answer and show the competence, Deficiencies with assessment tool, Sense of inadequateness due to long waiting times to physician, Sense of ambiguity during the triage process. Discussion: Safe triage process is needed to achieve quality care in the psychiatric A & E department, thus it is important that nurses have adequate triage scale, and the results suggest that it is important for nurses to have an adequate triage scale which makes it easier for nurses in nursing care.