Organisatorisk kunskapshantering : En fallstudie hos Polisens verksamhetsstöd

Sammanfattning: This report deals with the theory and empirical evidence of how knowledge generated within a project is to be captured and shared with other projects and the surrounding organization, after the end of a project. A number of authors have highlighted knowledge management within a company as a key component in building a unique competitive advantage and knowledge should therefore be considered a very important resource within companies. The difficulties of ensuring that knowledge generated within a project can benefit other projects are many. The nature of the project form has been highlighted as one of the biggest problems, due to the fact that budget and time requirements often restrict the propensity to work with knowledge transfer. Other difficulties that this report highlights are in particular the lack of a knowledge sharing culture within the organizations, as well as human cognitive and psychological limitations and lack of tools design for knowledge transfer. An empirical study was conducted at Polisens Verksamhetsstöd to investigate how their knowledge management was conducted and also to investigate the measures that would be needed to improve it. It turned out that within this organization some work within the area of knowledge management was conducted but several possible improvements could be identified. In brief, the following measures of Polisens Verksamhetsstöd were proposed to further increase their business efficiency: - Establish an IT system for documentation of explicit knowledge. - Establish an IT system for communication between employees. - Define the transfer of knowledge to the organization as a project objective for each project. - Implement assesment of project participants' skills at project start. - Establish regular activities designed to get team members to discuss the problems they encountered and the knowledge they received. - Establish a post dedicated to knowledge management.