Projektutvärdering inom offentlig sektor : En explorativ fallstudie om hur antaganden påverkar ett digitaliseringsprojekts nyttorealisering inom en svensk kommun.

Sammanfattning: Digital transformation has the potential to fundamentally change society. Digitalisation, through new technological solutions and advances, is expected to play a central role in ensuring future prosperity. Although the role of digitisation in society has been recognised, the public sector in Sweden is experiencing problems in realising the identified benefits, with the result that a large proportion of the projects being implemented exceed the set framework, constraints, and resources. The aim of this work has been to evaluate a digitisation project in the public sector through a qualitative case study and a goal-oriented framework. The case study has investigated which assumptions emerge in a digitisation project and how the realisation of benefits is affected by these. The evaluation carried out has shown that two different types of assumptions have occurred in the project, these have been formal and informal assumptions. The study has shown that assumptions create legitimacy and conditions for realisation within a digitisation project, while at the same time they create tensions within the project. The tensions show both enabling and constraining dimensions that have affected the project's implementation and benefit realisation positively and negatively. This study has identified a need to extend the work on assumptions in the LFA and has therefore proposed a model that illustrates the relationship of the two types to each other and to the project and its benefit realisation. The evaluation of the digitisation project has shown that the project team prioritised ensuring relevance and sustainability over feasibility, which created tensions in project implementation that negatively affected the realisation of benefits within the project. This study has shown that assumptions are often a "necessary evil" in relation to a project's impact capture, but are facilitated by good structure and clear leadership.