Sökning: "E-S-QUAL"

Hittade 2 uppsatser innehållade ordet E-S-QUAL.

1. 1. The effect of e-service quality on customer's e-satisfaction in online apparel stores : Within the Swedish context

   Kandidat-uppsats, Jönköping University

   Författare :Linnea Olofsson; Linn Andersson Karlström; [2022]
   Nyckelord :E-service quality; E-S-QUAL; Apparel; E-satisfaction; Online shopping; E-commerce;

   Sammanfattning : In recent years, e-commerce has become an essential part of the global retail framework. The retail industry has undergone an essential conversion due to the rise of the Internet and the ongoing development of digitalization. LÄS MER

3. 2. Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery

   Kandidat-uppsats, Ekonomihögskolan, ELNU

   Författare :Josefine Persson; Amelie Claesson; [2012]
   Nyckelord :Service quality; service recovery; customer expectations; customer satisfaction; customer preferences; customer relationships; E-S-Qual; E-RecS-Qual; brand image; word of mouth;

   Sammanfattning : Service quality and service recovery has been found to play a significant role in customer satisfaction and future purchase intentions. Many studies have been conducted on how to manage either the company perspective or customer perspective of these two concepts. LÄS MER