Sökning: "customer supplier interaction"

Visar resultat 1 - 5 av 35 uppsatser innehållade orden customer supplier interaction.

  1. 1. Underhåll och förbättring av leverantörsrelationer : En fallstudie på ett speditörföretag

    M1-uppsats, Jönköping University/JTH, Logistik och verksamhetsledning

    Författare :Oscar Lönnberg; Alice Hägnander; [2020]
    Nyckelord :Freight Forwarder; Supplier Relations; Supplier Segmentation; Interaction Model; Customer Relationship Management CRM ; Key Account Management KAM ; Speditör; leverantörsrelationer; leverantörssegmentering; interaktionsmodellen; Customer Relationship Management CRM ; Key Account Management KAM ;

    Sammanfattning : Syfte – En förstudie på fallföretaget identifierade ett problem som ledde till att syftet och frågeställningarna formulerades. Studien syfte innebär att undersöka hur underhåll av en leverantörsrelation kan påverka ett speditörföretag. LÄS MER

  3. 2. Kritiska framgångsfaktorer vid ERP-implementeringar : Ett samspel mellan leverantör och kund

    Kandidat-uppsats,

    Författare :August Toresson; Rasmus Svensson; [2020]
    Nyckelord :Critical success factors; CSF; ERP-system; enterprise resource planning system; ERP-implementation; implementation;

    Sammanfattning : Today's organizations are characterized by digitization, development and growth. A wellimplemented ERP-system that match the processes of an organization can lead to a number of benefits. ERP-implementations and critical success factors are a well-researched area. LÄS MER

  4. 3. Utilizing big data from products in use to create value : A case study of Bosch Thermoteknik AB

    Master-uppsats, Linköpings universitet/Energisystem

    Författare :Renisa Kokoneshi; [2019]
    Nyckelord :Creating value with Big Data;

    Sammanfattning : New knowledge and insights are generated when big data is collected and processed. Traditionally, business generated data internally from operations and transactions across the value chain such as sales, customer service visits, orders, interaction with supplier as well as data gathered from research, surveys or other sources externally. LÄS MER

  5. 4. Design Development of an Energy Supplier Application Focusing on the User Experience

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Ayla Borglund; Julia Giver; [2019]
    Nyckelord :UX; UI; Interaction design; User test; Prototyping; Environmental awareness; Technology and Engineering;

    Sammanfattning : What do customers want from an energy supplier application? To meet the increasing digitalization of the society, the energy supplier Kraftringen strives to create a new application that will match the customer’s needs and Kraftringen’s vision. This thesis was performed in order to present a user interface proposal of Kraftringen’s new application, to improve the user experience. LÄS MER

  7. 5. Proactive practices to prevent value co-destruction in knowledge-intensive business services : A multiple-case study on knowledge-intensive businesses in the Swedish IT-industry

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Andreas Hagman; Viktor Zivkovic; [2019]
    Nyckelord :Knowledge-intensive business services KIBS ; value co-creation; value co-destruction; interaction; resource integration; customer participation and miscommunication;

    Sammanfattning : Interactions are of critical importance in business-to-business contexts, and value seems to be influenced by the interactions between the supplier, customer and other third parties where these interactions co-creates value. However, as the literature has mostly focused on the positive value co-creation, the interactions that result in failure is instead co-destroying value. LÄS MER