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  1. 1. e-Services - where is the return on investment?

    Magister-uppsats, Institutionen för ekonomi

    Författare :Ulrika Perjos; [2007]
    Nyckelord :e-service; roi; it investment;

    Sammanfattning : ABSTRACT e-Services, or customer service, over the Internet is becoming increasingly popular and well traveled, but it is also rapidly changing along with new needs and demands as well as new technology. Many companies are about to experience the change from just using the web as a static service tool to be able to use the web as an interactive medium and an online extension of their business. LÄS MER