"Det givande samtalet" : En fallstudie om medarbetarsamtal inom bankbranschen

Sammanfattning: Formal dialogues between an employee and a manager have long existed as a tool to achieve organizational goals and to develop employees as well as the organization. Development requires the exchange of feedback between employees and managers which is considered as one of the most important parts of the performance appraisal talk. Despite the purpose of the talk, previous research proves a dissatisfaction with the talks among the employees and an uncertainty with its practical usefulness. It is of significance that employees have a positive attitude towards the performance appraisal talk and its use in order to create favorable effects for the organization. Therefore, this study aims to understand employees and managers perception of the performance appraisal talk and to form an understanding with the parties receptivity towards feedback during the talks.   The purpose of this study has been fulfilled through a total of eight interviews with employees and managers in Handelsbanken.   The result of the interviews show that all respondents have a positive attitude towards performance appraisal talks, and both managers and employees agreed that the talk is of high significance. The purpose of the talk is to notice, develop and support the employees, create common goals and to exchange feedback between the parties. The interviews indicate that all respondents are receptive towards both positive and negative feedback during the performance appraisal talk. According to the managers and employees, the receptivity to feedback depends on the individual and the current situation. Positive feedback is preferred and feels easier to receive and process, but at the same time, negative feedback is also regarded as needful.