ERP-system inom tillverkande företag i Kina : En fallstudie kring problematiken av användandet, implementeringen och valprocessen

Sammanfattning: Due to globalization corporations have been forced, regardless line of business and geographical position, to differentiate themselves from their competitors and act upon new conditions. These conditions cause increased stress on internal functions because while corporations reduce costs, they must also increase profitability and meet customer demands. Corporations should consider the possibilities of streamlining internal functions. One possible way to do that is to select the right ERP-system.The purpose of this thesis is to identify the most crucial factors in the selection of ERP systems in manufacturing companies in China, and the problems surrounding the practice and implementation. The purpose also includes designing a framework that facilitates decision-making regarding ERP-systems for manufacturing companies in China.The purpose is achieved throughout observations of Company A's ERP department and semi-structured interviews with four employees. Collected data is combined with the theory in order to be analysed and illustrate the similarities with prior research.The result demonstrates many similarities with the theory. Indications suggest that the decisive factor in the selection of ERP systems has been to, China as a country advocating the advancement in technology. There is confusion and problems surrounding the use of the system due to it being mismatched, despite ten years after implementation, the ERP-system is still not fully operational in all of the company's functions. Furthermore, on the basis of the studied company result it is possible to imply that there is a lack of communication both vertically and horizontally.The conclusions of this thesis are, that the selection of ERP systems has not been carefully thought out. The main characteristics have been identified as basic functions. Because the ERP-system is mismatched it still has not met the requirements of Company A. Education and training from the ERP-supplier is fundamental for the ERP-system's final performance. A self-designed framework has been designed to facilitate decision-making concerning the selection of ERP-system.