Sökning: "service quality delivery"

Visar resultat 6 - 10 av 203 uppsatser innehållade orden service quality delivery.

  1. 6. Modeling of Healthcare Delivery in Sweden

    Master-uppsats, KTH/Medicinteknik och hälsosystem

    Författare :Sabina Dzubur; [2023]
    Nyckelord :Swedish healthcare; welfare state; primary care; primary health center; model; waiting time; causal loop diagram; quality of care; Svensk sjukvård; välfärdsstat; primärvård; vårdcentral; modell; väntetider; kausaldiagram; vårdkvalitet;

    Sammanfattning : A large part of Swedish medical care is expected to be provided from the primary health centers. However, these centers are experiencing challenges in terms of shortages of personnel, an increased volume of patients, higher workload, increasing queue lengths, and increasing costs. LÄS MER

  3. 7. Kundupplevelse av tjänstekvalitet genom säljprocessen : En fallstudie på ett B2B-företag inom solcellsbranschen

    M1-uppsats, Jönköping University/JTH, Logistik och verksamhetsledning

    Författare :Jennifer Svensson; Anna Hansson; [2023]
    Nyckelord :Kundnöjdhet; tjänstekvalitet; säljprocess;

    Sammanfattning : Purpose – The demand for solar cells has increased, creating challenges for solar cell suppliers operating in a B2B context. Customers should be central to all companies, which is why it is important to examine their experience of service quality through the sales process of solar cell suppliers. LÄS MER

  4. 8. Logistics Structures for Global Retail Expansion : A case study of a fast-growing Swedish Fashion Company with International Presence

    Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Alex Kaspo; [2023]
    Nyckelord :Master Thesis; Supply Chain; Strategy; Supplier; Logistics; Retail; Growth; International; Consolidation Hubs; Warehouse;

    Sammanfattning : This qualitative research explores what logistics structures a growing retail company can employ to support its international expansion with a focus on high customer satisfaction levels. It delves into the logistics configurations for reaching efficiency in inbound logistics, especially meeting the complexities of growing volumes and extensive supplier networks. LÄS MER

  5. 9. Relationsskapande möten : vad skogsägare förväntar sig i möten med virkesköpare

    Uppsats för yrkesexamina på avancerad nivå, SLU/Dept. of Forest Resource Management

    Författare :Anna Sandberg; [2023]
    Nyckelord :Privata skogsägare; virkesköpare; kundmöten; tjänstekvalitet; relationsmarknadsföring; långvariga affärsrelationer;

    Sammanfattning : Med högre efterfrågan på skogsråvara ökar konkurrensen på inom skogsbranschen. Svenska skogsbolag är beroende av privata skogsägare för att kunna tillgodose tillräcklig mängd råvara till sina industrier. LÄS MER

  7. 10. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Sakina Adnan; [2022-07-15]
    Nyckelord :Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Sammanfattning : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. LÄS MER