Att lyssna på användarna: en analys av användarmedverkan och dess betydelse vid systemutveckling

Sammanfattning: User involvement is becoming more prevalent in system development as it has been shown to improve user satisfaction, usability, and the overall quality of the finished system. However, users have often been only minimally involved in traditional development methods. This study examines the impact of user involvement on work processes within companies that adopt this approach. Data was collected through semi-structured interviews in a N-study of several companies. The results provide a deeper understanding of how companies can involve users in their projects, and how this affects their work processes, as well as the study shows which methods are currently used for user participation. Additionally, the study discusses both the positive and negative aspects of user involvement. An interesting aspect that emerges in the study is that many companies do not use formal methods or guidelines when involving users in system development.