Sökning: "Sergii Shcheglov"
Hittade 1 uppsats innehållade orden Sergii Shcheglov.
1. Retention of the restaurants’ customers
Magister-uppsats, Institutionen för humaniora och samhällsvetenskapSammanfattning : Aim of this paper is to describe and analyze why customers come back to the restaurants, what influence their decisions. During the research we formulate 2 hypotheses. Hypotheses 1 – most reasons of the restaurants’ customers retention can be associated with restaurants’ service elements adapted from the 8Ps of Service Marketing Model. LÄS MER
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