TILLGÄNGLIGHET PÅ SVENSKA KOMMUNERS WEBBPLATSER : En kartläggning av kommuners arbete med att göra deras webbplats tillgänglig för personer med funktionsnedsättning.

Sammanfattning:

Swedish municipalities' websites contain vast amounts of information that caters to a broad audience. For users to be able to access this information, it is important that the website is accessible, to everyone. 74 percent of people with disabilities states in a survey conducted by the Swedish Agency for Participation (2015a) that they use the internet to make contact with local municipalities, but simultaneously more than 1 out of 10 experiences difficulties associated with the use of computers and the Internet, according to Statistics Sweden (2014). The purpose of this study was to identify how Swedish municipalities are working to make their website available for people with disabilities. The study also examined what municipalities shoulddo to make available their website and what difficulties are in the process of making a municipal website available.

In working with this survey people who have insights into the subject and seven community representatives were interviewed. To collect quantitative data a questionnaire survey answered by 208 of Sweden's 290 municipalities was conducted.

The study resulted in a survey of how Swedish municipalities work with web accessibility, a study of what actions the municipalities should take and also problematic factors in the process to become accessible. Today, many municipalities are investing in the development of new websites but there are four main factors that affect their work. These factors are lack of knowledge, lack of resources, organizational characteristics, such as unclear division of responsibility and decentralized organizations, and the lack of distinct requirements. The survey also shows that there are significant differences between the small and big municipalities regarding their accessibility initiative.