“Vad har användare för behov när det gäller hantering av lösenord?” : En användarundersökning gjord på Apple användare i syfte för att förstå vilka behov användare har för lösenordshantering

Sammanfattning: The method an individual uses to handle their passwords is an important measure to be able to protect their sensitive information from data intrusion. The amount of passwords a person uses is increasing rapidly, this leads to the individual having problems with remembering all of them. Using a password manager that stores all passwords, as well as creating unique strong passwords for different websites is a common solution for this problem.  This study aims to deepen the understanding of the individual's password management. Apple’s own password manager iCloud Keychain has been used as the platform of study. This study aims to seek answers on how secure the common user feels towards iCloud Keychain, as well as user experience point of views. How user friendly is the program and what challenges do users experience?  The study is primarily based on a questionnaire, which forms the basis for in-depth interviews with both a selected focus group as well as an expert interview.  The results show divided opinions about the level of security the users feel towards iCloud Keychain, and where connections can be seen based on users previous knowledge in the field. The conclusion includes that iCloud Keychain is quite a strong candidate on the market for password management but it has some issues when it comes to the overall user experience. Areas for development to create an even stronger candidate include amongst others, opening for use on a wider number of platforms, that is; unlocking the program from Apple's ecosystem.