Integrationen av IKT-verktyg för kunskapsdelning : En kvalitativ analys av hur Microsoft Teams påverkar kunskapsdelning inom en IT-konsultverksamhet

Sammanfattning: With the rapidly increasing pace of developments in the IT industry there is now rising pressure on companies to maintain a high standard of competency in their workforce. As a result, a lot of research has been put into how best to assist in this competence development as well as how ICT technologies can play a part in this endeavour. One platform that is widely used as a communication tool within organizations is Microsoft Teams, with over 270 million users. However, there is little research looking into how Microsoft Teams is used and how this usage supports knowledge sharing within organizations. This case study aimed to fill this gap by providing insight into how Microsoft Teams impacts information availability and knowledge sharing within an IT-consulting firm. Furthermore, the purpose was to look how workers inside the organization experience the integration and use of Teams and its positive and negative aspects. Seven semi-structured interviews were conducted with employees within the organization with varying tenures. The results show an overall positive inclination among the employees toward the use of Microsoft Teams, with it improving information availability and arenas for communication. However, the results also indicate that the use of Microsoft Teams causes an overload in information and communication which under certain circumstances can become a distraction. The study contributes insights into the causes of these positive and negatives effects and provides a discussion whether Teams should be considered an Enterprise Social Media Platform in the context of the chosen