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1. 1. Customer Support Process Analysis : Using statistics and modeling to analyze a global customer support process

   Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för matematik och matematisk statistik

   Författare :Tobias Björch; Fredrik Strålberg; [2016]
   Nyckelord :;

   Sammanfattning : A key challenge for a company with global support is to provide qualitative service to their customers. Management of global support centers has to consider customer requirements, service agreements, budget, resources and more. Therefore, management has a limited room for testing new approaches, especially in global operations. LÄS MER