Sökning: "Galina Chugunova"

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  1. 1. MODELING AND OPTIMIZATION OF CUSTOMER SERVICE SYSTEMS

    Kandidat-uppsats, KTH/Matematisk statistik

    Författare :Galina Chugunova; Robert Örneving; [2020]
    Nyckelord :statistics; queue systems; optimisation; simulation; statistik; kösystem; optimering; simulering;

    Sammanfattning : This project is dedicated to modelling and optimization of a queue system and personnel management in organizations and is designed as a case study of a phone customer service. Customer services have become an important part of the majority of modern business systems thanks to its role as a primary tool for communication between companies and customers. LÄS MER