Sökning: "journey integration dimensions"

Hittade 3 uppsatser innehållade orden journey integration dimensions.

  1. 1. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Tatev Nazaryan; Seo Hyun Chang; [2023]
    Nyckelord :customer experience; customer journey; customer journey touchpoints; concept store; journey integration dimensions; retail; new retail format; Social Sciences;

    Sammanfattning : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. LÄS MER

  3. 2. Smart Omedelbart? : En kvalitativ studie om IoT och dess bidrag till smarthet inom offentlig verksamhet

    Kandidat-uppsats, Umeå universitet/Institutionen för informatik

    Författare :Andrea Vergara Rammsy; Karolina Ekbäck; Marcus Viksten; [2021]
    Nyckelord :IoT; smarthet; kommun; offentlig verksamhet; Internet of Things;

    Sammanfattning : The use of the Internet of Things is increasing in our society and it brings value to the public sector, companies and individuals' personal lives. There is however a strong indication that many Swedish municipalities do not use IoT. LÄS MER

  4. 3. Bittersweet aftertaste of M&A: Intertemporal coordination mechanisms to reduce indigestion problems

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Författare :Maria Oddbjörn; Lisa Nyhav; [2015]
    Nyckelord :M A; Serial Acquirer; Acquisition Program; Indigestion Problems; Coordination Mechanisms;

    Sammanfattning : M&A is a common method for companies to create rapid growth and several serial acquirers have developed acquisition programs as part of their corporate strategy. However, excessive acquisition intensity and neglected integration activities will over time lead to indigestion problems in complex and unmanageable organizations. LÄS MER