Den kommunikativa medarbetaren : För att uppnå en ömsesidig kommunikationsprocess

Sammanfattning: This thesis addresses the subject of internal communication between the leadership and the employees. Communication is a common process and according to Tufvesson (2008), the primary focus has been on the role and responsibility of the leadership. This can mean that, from the employee's point of view, it is not clear what the organization expects, and this lack of clarity dimishes the ability of the employees to live up to those expectations (ibid). Tufvesson (2008) believes that today's organizations need common interpretations, which requires a well thought out communication strategy between leadership and employees.   Because communication represents an organization's functionality, the report’s authors were interested in studying the employees’ representatives. This study examined leaders’ perspectives, including perceptions and expectations of their employees' communication skills. After this it was possible to identify and compare the results with the employees' perspectives. The survey covers sixteen qualitative interviews in two case studies, in which eight interviews, including interviews with people whose role is a manager or leader, and eight interviews with normal employees.   In summation of the collected data, the authors found both shared and separate opinions on the expectations managers and employees have in regard to the “communicative-employee.” The report’s authors believe that the shared and different opinions are based upon which leadership style the core informants used. According to Ahltorp (1998), a leader's behavior depends on the individual characteristics the leader possesses, and these are reflected in their actions. Communication is often considered to be self-evident, but it is something that should be given priority in work-related contexts where an information society exists.