Sökning: "Critical Incident Management"

Visar resultat 21 - 23 av 23 uppsatser innehållade orden Critical Incident Management.

  1. 21. Probleminventering av några forskares informationshantering : En fråga för biblioteket?

    Magister-uppsats, Högskolan i Borås/Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan

    Författare :Per Egevad; [2009]
    Nyckelord :critical incident technique cit ; kritisk incident metod; informationshantering; forskares primärprocesser; forskarservice; klusteranalys; vetenskapliga bibliotek;

    Sammanfattning : The aim of this Master’s thesis is to investigate if the library can be a real partner for researchers in managing and dealing with their research information. In this study, six researchers have been interviewed about their problems with information management. LÄS MER

  3. 22. Measuring Application Availability,Usage and Performance : Implementation of EnView System

    Master-uppsats, Datateknik

    Författare :Foad Norouzi; [2006]
    Nyckelord :Application Availability; Performance; Usage; Monitoring;

    Sammanfattning : The main objective for this degree project is to implement an Application Availability Monitoring (AAM) system named Softek EnView for Fujitsu Services. The aim of implementing the AAM system is to proactively identify end user performance problems, such as application and site performance, before the actual end users experience them. LÄS MER

  4. 23. Customer Perceived Service Quality

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Jessica Wiik; Juho Järvinen; [2006]
    Nyckelord :Strategic alliances; service; service quality; critical incident technique; customer perception; Management of enterprises; Företagsledning; management; Business and Economics;

    Sammanfattning : The purpose of this study is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances. LÄS MER