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1. 1. A Total Cost Analysis of the Return Process Online and in Store

   Master-uppsats, Lunds universitet/Förpackningslogistik

   Författare :Linette Landin; Helena Harrysson; [2015]
   Nyckelord :Returns managements; Return policies; Total cost analysis; Online returns in store and Pre-registered returns.; Technology and Engineering;

   Sammanfattning : We become more and more connected to the Internet and companies need to use new channels to reach customers. Online shopping has become an important activity in customers’ shopping behaviour and there is a need for fashion retailers to examine their logistics process. LÄS MER