Sökning: "Martina Bankova"
Hittade 1 uppsats innehållade orden Martina Bankova.
1. Airline Service Failures : A study on relationships between lack of control, emotions, and negative word-of-mouth
Kandidat-uppsats, Högskolan i Jönköping/IHH, FöretagsekonomiSammanfattning : Service failure within the airline industry has been a prominent topic within the media. Each story of a failure features a disgruntled passenger. Emotions are already high during the consumption of any airline service, and a service failure will bring on а slew of unwanted emotions. LÄS MER
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