Automation in Business Continuity: A descriptive study on the effects of automation in Business Continuity processes

Sammanfattning: Organizations' business processes depend on their system's proper functions. Any possible dis- ruption due to a malfunction or a disaster could affect the company's reputation. Therefore, the firms need to prepare for these possible malfunctions to not shut down their crucial business processes by implementing business continuity. Over the years, business continuity management processes have evolved with the help of technology, and nowadays, specific phases can be executed automatically. To ensure business continuity, there are technologies that assist business continuity which are fault-tolerance, disaster recovery, disaster tolerance technologies as well as software that is a new and more advanced technology that can help with the overall business continuity management processes. This study aims to describe the effects of automation on the business continuity processes within organizations. Through a qualitative approach, several experts with the use of automation in BC processes were interviewed. The findings of this thesis indicate that there are benefits and challenges derived from the use of automation in the BC processes that are related to factors such as cost, workload, and time.