Patienters upplevelse av vårdkvalitet och tillfredsställelse med vården på psykiatriska vårdavdelningar

Sammanfattning: Background: To improve and develop the psychiatric care it is important to evaluate the patient’s experiences. Regarding inpatient psychiatric care the patients’ experiences of satisfaction and quality of care is researched to a relatively small extent. For this reason, it can be difficult to identify important development areas.  Aim: The overall aim with this study was to measure the patients’ experiences of quality of care and satisfaction with inpatient psychiatric care.   Method: Cross-section study with a quantitative approach. Data was collected from one survey with questionnaires and analysed with descriptive and non-parametric statistic methods.  Main result: Regarding satisfaction patients estimated 3,0 of 4,0 in median on all the questions and around 3,0 in average. A slightly higher average (3,2) was seen in questions regarding if the patient would recommend the business to a friend, and how pleased the patients were with the extent of the help they had received. Regarding the experience of quality of care the highest ratings were seen in the dimensions Secluded environment and in Encounter. The lowest ratings were seen in Support. There were no significant differences between the subgroups regarding satisfaction. Neither were there any significant differences in the subgroups regarding quality of care, besides if the patient had previous inpatient care. This led to lower ratings for the experience of Secure environment. Correlation was seen between many of the dimensions and the questions about satisfaction.  Conclusion: This study shows that the participants are pleased in general with inpatient psychiatric care, even though there are low ratings in several areas. To improve the psychiatric care there is a need for further studies to get a broader picture