Smarta Blanketter : Dynamiskt webbformulär

Sammanfattning: Digitization is a fundamental importance for society and something that is constantly sought. Several organizations have not yet digitized various document-based processes, which makes the development difficult since statistical analyzes are time-consuming and costly. CSN is one of the many companies that has still not been able to digitalize their paper forms and has the ambition to replace them all in the least expensive way and as fast as possible. Today, the company stands between buying a service that has applied digitalized solution or implementing its own. This study will explore how a dynamic web form can be implemented to meet the company's ambitions, which will be called “Smarta Blanketter” and stands for Smart forms in English. The possibilities and requirements that can be featured in a digitized solution will be investigated to simplify the customer process and make the underlying process at companies more flexible. Because of the project’s short timeframes, the usability and the dynamic functionality of “Smarta Blanketter” have been prioritized, some visual tool that simplifies the creation of new web forms has not yet been implemented. E-ID signatures, filling of PDF files, and navigation based on previous answer options are just some of the dynamic features applied in “ Smarta Blanketter ” . In order to evaluate whether the dynamic solution improves the customer process, a usability test has been carried out in which the testers fill in an earlier paper application versus the same application inserted in “ Smarta Blanketter ” . The result indicates that the web form optimizes the customer process as customers respond faster and only to necessary questions. Additions of incomplete applications have previously been an issue with the paper forms, which could be completely excluded when filling-in support and validation checks were applied. Replacing CSN's paper applications, could reduce or potentially completely exclude their current budget of ten million Swedish crowns used for sending out their paper forms. The solution that has been designed is not only adapted for the company in this project but can be used for other organizations that have similar paper applications.