Sökning: "Djordje Milutinovic"

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  1. 1. Upplevd tjänstekvalitet

    Kandidat-uppsats, Företagsekonomiska institutionen

    Författare :Djordje Milutinovic; Carl Hassler; [2007]
    Nyckelord :Tjänstekvalitet; Kunder; Kärnvärden.;

    Sammanfattning : The service quality has become more important for the customers, since we are moving towards a service society. Maintaining a relationship between the parties require that the expectations are matched with the experiences. It is very hard to implement a quality control since services are being produced and consumed at the same time. LÄS MER