Sökning: "store satisfaction"

Visar resultat 11 - 15 av 91 uppsatser innehållade orden store satisfaction.

  1. 11. Impactful Digital Transformation for Retail Employees : A Case Study

    Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Amanda Aniansson; Sarah Ebrahimi; [2022]
    Nyckelord :Digital Transformation; Digital Impact; Retail; Smart Devices; Employee Efficiency; Job Satisfaction; Digital transformation; digital inverkan; detaljhandel; smart enheter; effektivitet hos arbetstagare; arbetstillfredsställelse;

    Sammanfattning : The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. LÄS MER

  3. 12. Vad får medarbetare att trivas inom detaljhandel? : En kvalitativ studie med Herzbergs Tvåfaktorteori

    Kandidat-uppsats, Högskolan i Skövde/Institutionen för handel och företagande

    Författare :Love Walther; Niclas Jessing; [2022]
    Nyckelord :Job satisfaction; staff turnover; motivational factors; hygiene factors; Herzberg; retail; Arbetstillfredsställelse; personalomsättning; motivationsfaktorer; hygienfaktorer; Herzberg; detaljhandel;

    Sammanfattning : Bakgrund: Detaljhandel tillhör en av de branscherna som har högst personalomsättning i Sverige. Inom detaljhandeln förekommer det återkommande svårigheter att hitta metoder för att lyckas motivera flera medarbetare till att vilja stanna kvar på sin arbetsplats. LÄS MER

  4. 13. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Jiao Yang; Xiaojuan Liao; [2021-07-08]
    Nyckelord :Frontline service robots; Customer engagement; Perceived innovativeness; Service experience; Customer satisfaction; Asset-builder business;

    Sammanfattning : Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer engagement. LÄS MER

  5. 14. The Role of the Physical Store in an Omnichannel Strategy : A qualitative study of Generation Z in the Swedish fashion industry

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Axel Wedebrand; Charlotta Ödling; [2021]
    Nyckelord :Generation Z; Omnichannel; Physical Store; Customer Journey; Customer Experience; Shopping Behavior; Fashion; Retail; Webrooming; Showrooming; Cross- Channel Freeriding; E-Commerce; Brick-and-Mortar;

    Sammanfattning : The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. LÄS MER

  7. 15. A software solution for measuring customer experience in-store of a grocery retailer

    Master-uppsats, Linköpings universitet/Institutionen för datavetenskap

    Författare :My Norsbo; [2021]
    Nyckelord :software engineering; customer experience; grocery retailer; usability; human computer interaction;

    Sammanfattning : The technology of today enables several alternatives to obtaining food in physical stores, such as home deliveries of groceries or take away deliveries. Traditionally grocery retailers have focused primarily on products, but as time changes and customer values shift, grocery retailers must focus on customer experience to establish a relationship between the company and customers to stay competitive on the market. LÄS MER