Sökning: "Alexander Andersen"

Visar resultat 6 - 6 av 6 uppsatser innehållade orden Alexander Andersen.

  1. 6. Prioritizing improvements at a shopping mall using an IPA framework approach

    Kandidat-uppsats, Högskolan i Jönköping/JTH, Industriell organisation och produktion

    Författare :Alexander Andersen; Ludvig Brewitz; [2014]
    Nyckelord :IPA; Herzberg; Shopping mall; Kano; Improvements;

    Sammanfattning : Purpose – The purpose of this thesis work is to develop a model which can aid in prioritizing which customer service that should be the focus of improvement, using the two parameters; customers’ judgment of importance and the current performance as perceived by the customer. The thesis work examines customer services within a shopping mall In Thailand. LÄS MER