Sökning: "Jose Carlos Villatoro"

Hittade 1 uppsats innehållade orden Jose Carlos Villatoro.

1. 1. Identification of performance gaps in service interactions that influence customer satisfaction

   Magister-uppsats, Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Författare :Haidar shareef; Jose Carlos Villatoro; [2014]
   Nyckelord :Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps;

   Sammanfattning : This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service interactions. The Service Concept model by Goldstein et al. LÄS MER