Sökning: "Werner Johnsson"

Hittade 1 uppsats innehållade orden Werner Johnsson.

  1. 1. The Adoption and Long-Term Usage of an IT System in the Automotive Industry. An international case study of Volkswagen’s package price system

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Luca Valentin Brandes; Simon Johnsson-Werner; [2016-10-07]
    Nyckelord :automotive industry; after sales services; information technology; Volkswagen; transfer of practices; knowledge transfer; principal-agent relationship; best practices; KPIs;

    Sammanfattning : The automotive industry is increasingly affected by digitalization and servitization. In the after sales service sector, original equipment manufacturers are developing information technology systems to be used in multiple international markets as a means for providing more efficient customer service. LÄS MER