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  1. 1. IT-supporten i kommunala verksamheter: En fallstudie av Umeå kommun

    Kandidat-uppsats, Institutionen för informatik

    Författare :Martin Jönsson; Mikael Hedberg; [2012]
    Nyckelord :kommunal IT-användning;

    Sammanfattning : The objective of this study was to examine how an IT department has been affected by the changes of increased local usage of IT, and how the usage have affected municipalities IT departments demands of IT support. In the study we explore how both the IT department and the IT support works by interviewing present and former employees at the local IT department. LÄS MER